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The standard fee for a 55-minute consultation is $130 for individuals from fully registered, insured, qualified counsellors. This is an average cost, well below the nationally recommended standard, which may be claimable on your private health fund. Specific services all require specialist training at the practitioner’s personal cost to bring you the client, the knowledge and skill needed to help you with your specific challenge.

The standard fee for NDIS clients is $156.16, as NDIS cases typically require more work for the therapist outside sessions. Larger reports or assessments for NDIS (and other external agencies) also attract a fee to cover the Practitioner’s time.

Couples and family therapy is $215 per 60-minute session and does not attract Medicare rebates. Family and couples therapy is any group of 2 or more people. Individual sessions form part of the couples therapy process and are costed at the same rate as couples due to administration times. When seeing a practitioner for couples therapy, you may be eligible for private health rebates for the joint sessions. Please, check with your private health insurer for their requirements and available rebates.

We require advanced EFT payment for video or phone sessions (your therapist will provide their bank details in an invoice before the session for payment). If you need an emergency appointment, we can usually accommodate you if you are willing to utilise tele-health.

If you cannot attend your appointments and cannot give 48 hours’ notice our cancellation policy will apply with outstanding amounts to be paid prior to rebooking. If you cannot make your session, please give us at least 48 hours’ notice to avoid disappointment. If you cancel late or do not attend, we have a $115 late cancellation fee per session, that will be applied to your account for collection.

Please pay with credit or with debit card or direct deposit as our preference. If cash is the only form of payment available to you then; Please note we do not keep cash or a float, so no change can be given, and a credit will be made to your account for your next session. If you would like this credit transferred electronically, please email your practitioner with your bank details and they will refund within 14 days. Please contact your practitioner directly to negotiate a discount, prior to your first appointment in writing 7 days in advance. PLEASE NOTE: We charge a $115 Did Not Attend (DNA) fee per appointment slot, if you don’t give us 48 hours (two business days) notice! If you need to cancel a Monday appointment, please do before the weekend. This applies to all appointments unless an NDIS service agreement states otherwise.

If you are insured with a Private Health Fund and have Extras, you may be eligible for rebates for therapy. To determine your eligibility, call your fund. They will outline your specific rebate entitlements: Please note all refunds will be post claimable through invoice once paid.